Agreement Sections
Effective: September 2026
View Privacy Policy →Active Policy Addendum
Rental Policies, Security & Terms of Service
Mandatory customer self-drive terms, security deposit refund schedules, insurance liability, and traffic compliance obligations.
Rental Terms & Driving EligibilityEligibility
Governs self-drive age criteria (min 21 years), valid commercial or LMV driving license requirement (min 1 year driving experience), and prohibited uses.
- Driver must be at least 21 years of age with a valid Indian driving license or International Driving Permit.
- Original physical driving license must be presented at the time of vehicle curbside delivery.
- Vehicles are strictly for personal transportation; sub-leasing, racing, commercial taxi usage, and towing are strictly prohibited.
- Zero tolerance policy for driving under the influence of alcohol, narcotics, or intoxicating substances.
Cancellation & Refund PolicyBilling
Defines customer cancellation windows, advance payment refund timelines, and early return terms.
- 100% full refund if cancelled more than 24 hours prior to scheduled trip start time.
- 50% partial refund if cancelled within 12 to 24 hours before trip start time.
- Non-refundable if cancelled less than 12 hours before scheduled delivery or in case of a customer no-show.
- Refunds are credited back to the original payment source (Bank/UPI/Card) within 5-7 business days.
Security Deposit & Refund TimelineDeposits
Outlines refundable security deposit requirements, FASTag toll reconciliation, and release SLA.
- A refundable security deposit of ₹5,000 (standard fleet) or ₹10,000 (luxury segment) is collected prior to handover.
- Automated release initiated within 48 to 72 hours of successful vehicle check-in.
- FASTag highway toll transactions and pending challans incurred during the rental window will be deducted from the deposit.
- Zero hidden deductions; itemized toll statement sent via WhatsApp/Email upon trip closure.
Damage Liability & PrimeShield CoverInsurance
Defines comprehensive insurance coverage, customer damage cap, and accident notification protocols.
- All vehicles are covered under comprehensive commercial self-drive insurance.
- Maximum customer liability in accidental damage is capped at the security deposit amount (with PrimeShield protection).
- Immediate reporting required within 2 hours of any collision, breakdown, or FIR incident.
- Negligent driving, water submersion, clutch burnout, or tire sidewall puncture due to reckless off-roading are not covered.
Interstate Travel & FASTag GuidelinesTravel
Commercial permit borders, state tax permits, and geo-fenced travel limits.
- Vehicles are legally permitted to travel across all Indian states and Union Territories.
- FASTag is pre-fitted on all vehicles; customer is responsible for maintaining toll balance or settling upon return.
- State border entry taxes (e.g. entering UP/Haryana/Himachal/Uttarakhand) are the customer's responsibility via online Parivahan portal.
- Travel to Leh/Ladakh or remote high-altitude routes requires prior concierge authorization.
1. Eligibility & Documentation
- Renters must be at least 21 years of age and hold a valid Indian driving licence (minimum 1 year old) or valid International Driving Permit (IDP).
- A government-issued photo ID (Aadhaar / Passport) must be presented at the time of vehicle handover for instant verification.
- PrimeRides reserves the right to refuse rental at its sole discretion if documentation is incomplete or if the renter is deemed unfit to drive.
2. Bookings & Reservations
- All bookings are confirmed only after receipt of a booking confirmation email/SMS with a unique reservation code.
- Prices are quoted inclusive of the selected KM package. Additional kilometres are billed at the rate specified in your rental plan.
- Booking modifications (date/vehicle changes) are subject to fleet availability and may result in price adjustments.
3. Cancellation & Refund Policy
- Cancellations made more than 24 hours before the pickup time are eligible for a full refund (excluding payment gateway charges).
- Cancellations made 12–24 hours before pickup attract a 50% cancellation fee.
- Cancellations made less than 12 hours before pickup, or no-shows, are non-refundable.
- Security deposits are refunded in full within 5–7 business days after vehicle inspection and FASTag toll reconciliation.
4. Security Deposit
- A refundable security deposit is collected at the time of booking or vehicle curbside handover.
- The deposit will be forfeited in cases of vehicle damage, traffic violations, toll evasion, or breach of these terms.
- PrimeRides will provide an itemised deduction statement before any deposit is retained.
5. Permitted Vehicle Use
- Vehicles must be driven only by the registered renter unless an additional authorised driver is declared and approved at booking.
- Smoking inside the vehicle is strictly prohibited. A deep sanitization fee of ₹2,000 will be charged for violations.
- Vehicles must not be used for any commercial taxi purpose, sub-letting, racing, off-roading, towing, or transporting goods.
6. Fuel Policy
- All vehicles are delivered on a like-to-like fuel policy. Return the vehicle with the same fuel level as dispatched.
- If the vehicle is returned with less fuel, the difference will be charged at current market fuel rates plus a nominal service fee.
7. Damage & Liability
- The renter is responsible for vehicle custody during the rental period. Comprehensive commercial insurance protects against major accidental loss.
- Minor damage (scratches, dents) not covered by insurance will be billed at actual authorised workshop repair cost.
- In the event of an accident, the renter must immediately inform PrimeRides 24/7 concierge and assist in documentation.
8. Interstate Travel & Permits
- All PrimeRides vehicles have commercial self-drive all-India permits. Interstate travel must be declared at reservation.
- FASTag electronic tolls are billed automatically based on actual usage during the rental duration.
- Travel to neighbouring countries (Nepal, Bhutan) is strictly prohibited.
9. Governing Law
- Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of courts in Delhi NCR.
- For operational assistance, reach our concierge at info@primerides.in or call +91 90453 01702.
Have Questions About Rental Agreements?
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